Strategic Direction

Growth

Aramex’s long-term sustainable and profitable growth strategy is founded on our corporate values. It drives the company’s successful progress towards achieving its vision: To be recognized as the leading global B2C & B2B logistics solution provider in growth markets within the next three to five years.

Our growth strategy remains focused on building our business, both organically and inorganically, across growth markets. It will always be a competitive differentiator for the company.

Aramex’s expansion plans for the next three to five years focus on growth markets, widening its global footprint and strengthening connections between hubs and different markets, as well as capitalizing on untapped potential for e-business in emerging markets and strengthening South to South trade between growth markets in Asia and Africa.

New Markets, Acquisitions and Franchising

Going forward, Aramex has ambitious targets for more growth in the Middle East, where our core business remains. We also aim to accelerate growth through acquisitions and partnerships when they make clear strategic sense, have great synergies with our asset-light business model and meet our defined criteria.

We remain committed to building our franchise and operations in growth markets – discussing a major strategic acquisition to further strengthen our presence in the Asia-Pacific region being one example.

Perfomance

Our robust business model is closely aligned with our growth strategy, making Aramex a stable investment choice for local and foreign investors.

The company enjoys an agile business model, enabling it to respond swiftly to forces of change, and its federal, decentralized structure empowers its people to be responsive to evolving customer needs. Also, being a local entity in the areas in which we operate creates local job opportunities and enables us to help address some of the challenges of the local communities.

Underscoring the reliability of our business and its ability to deliver growth, Aramex maintains a very strong financial performance despite continued instability in the Middle East & North Africa and uncertainty clouding the global economic outlook.

The company continues to provide a range of solutions to help both start-ups and well-established businesses to launch or expand their e-Commerce operations, including warehousing and integrated logistics, payment collection services, order processing, and outsourcing of customer service through various contact centers. This makes Aramex a reliable partner upon which young companies can rely.

Innovation

Aramex is continually innovating as a business, and identifying bespoke solutions tailored to customer needs.

The company is at the forefront of innovation in the global logistics market and will continue to introduce new technologies to further enhance our last mile delivery solutions. By implementing technologies to enhance our tracking systems, we are able to reach more off-the-grid consumers, deliver packages faster and reduce the likelihood of error or delays, thereby improving our overall customer experience – and we are planning continued investment in this area.

Also, e-Commerce development remains a key strategic goal, and we continue to view our partnerships with online retailers as a vital element in our future growth. We have been investing heavily in our e-Commerce platform to support the growth of online trading across our core emerging markets, taking advantage of the significant opportunities in growth markets in Asia, Africa and the Middle East.

Aramex provides a wide range of solutions to help both start-ups and well-established businesses to launch or expand their e-Commerce operations, including warehousing and integrated logistics, payment collection services, order processing, and outsourcing of customer service through various contact centers.

As a global logistics and transportation services provider, Aramex possesses world-class infrastructure and technology in order to deliver the best possible services to its customers around the world.

Through our close engagement and responsiveness to clients’ continuous service improvement and innovation through specifically tailored solutions, we aim to grow in tandem with our customers, and benefit from each other’s success.

Sustainability

Today, we still live our beliefs and our values through our actions. We know that being a good corporate citizen is integral to our innovation and top-line performance. We believe that responsible, sustainable practices will not only benefit our business growth, but will also facilitate social and economic development for our stakeholders around the world. We endeavor to integrate sustainable development into everything we do – this is the foundation of our management approach. We are convinced of the power of this company to help build a better, more sustainable world.

It is the people at Aramex who make the company successful and it is their knowledge, expertise and contributions that drive the business forward. It is important that we nurture them and provide an environment where they can grow personally and professionally, in a supportive culture where everyone is encouraged to reach their full potential.

Our learning and development strategy has always included workplace-based experience alongside more structured training programs in order to build our people’s skills, and encourage collaboration and networking with colleagues across the group.

Areas of Operation