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Reporting Process

This is Aramex’s fourth Integrated Report, combining our financial and nonfinancial data for the calendar year 2013.

Aramex is one of the pioneer companies in the region to switch from GRI 3.1 Reporting Guidelines to the newly launched G4 guideline. The new guideline allows for more robust and focused reporting on the different aspects of our operations and management techniques.

This report is in accordance with the GRI G4 comprehensive reporting guidelines. With this switch we hope to cover topics of stakeholder interest, while improving our integration of financial and non-financial data. For more information on this guideline, refer to the GRI Content Index.

Scope of the report

Determining our priority issues

Materiality: We have sought to cover all topics that would substantively influence the assessments and decisions of stakeholders, providing a wealth of information concerning the organization’s compliance as well as any significant economic, environmental, and social impacts. This report is not only for the sake of our stakeholders, but it is also a tool we use to measure and monitor our operations. Therefore, we identified priority issues for our operations, and crossed checked those with the aspects prioritized by our stakeholders. This determined our material topics and their scope.

Moreover, these topics include major issues reported on by our peers, under broadly-accepted standards and guidelines including the GRI G4 Reporting Guidelines and the GRI Logistics and Transportation Sector Supplement regulations and laws in our countries of operation. They also examine critical factors for enabling success, including our corporate culture, the state of existing systems within the company, and the potential of our core competencies to contribute to sustainable development.

We carefully assessed where each aspect’s boundary lies, by analyzing the aspect and its impact on our stakeholders, to determine whether the impacts occur within or outside our organization, or both. For aspects whose boundaries occur within our operations, this includes all entities, except our franchisees. Aspect boundaries, whether within or outside of operation occur across all geographical locations.

Stakeholder inclusiveness: We have meticulously ensured that we identify and engage with our stakeholders through different channels and efforts. We believe that we have accurately identified all of our key stakeholders and have sought to explain the ways in which we engage them, our understanding of their interests and expectations, and the details of our related responses. To ensure full stakeholder engagement throughout our reporting process, we asked key stakeholders to weigh in on what aspects are most important to report on, according to their perspective. We kept this input in mind and made sure to comprehensibly report on all aspects that are significant to our stakeholders and relevant to our industry.

Sustainability context: We have examined global trends towards sustainability alongside the regional and local contexts in which we operate, identifying the different priorities among these contexts, and communicating how we have attempted to address these issues from multiple perspectives.

Ensuring Quality in our Sustainability Reporting: We utilize the GRI Reporting Principles for Defining Quality, including the following elements:

  • Balance: We have achieved balance by reporting and evaluating our performance based on material issues and future targets, presenting both our positive performance, as well as focus areas that require improvement and reevaluation.
  • Comparability: We have provided year-on-year data and followed GRI Indicator Protocols wherever appropriate.
  • Accuracy: We aim to achieve maximum accuracy in our data, and always clearly identify where estimations or limitations in our published figures exist.
  • Timeliness: We are now committed to reporting our sustainability performance on an annual basis.
  • Clarity: Throughout the report, we clearly illustrate our sustainability performance and related projects. This year we measured against the targets established by previous reports.
  • Reliability: This report has undergone third-party assurance, according to the parameters expressed in the assurance statement.

The Aramex Carbon Footprint Report: Released for the first time in in 2010 and augmented by this Annual Report, the Aramex Carbon Footprint Report provides a comprehensive and transparent review of our total emissions. In calculating our carbon footprint, we have adhered to the principles contained in the Greenhouse Gas (GHG) Protocol accounting tool employed by World Business Council for Sustainability Development (WBCSD) and World Resources Institute (WRI). Moreover, we utilize an operational control approach to measure our emissions.

Reporting boundaries: Unless otherwise indicated, the data in this report covers all of our operations in all regions. The only exceptions being our franchise operations; while the financial data presented includes our proceeds from franchises, it does not include human resource data from franchisees. The financial data in this report has been generated using audited figures drawn from our financial statements, and has undergone third-party verification according to the parameters expressed in the auditor’s statement.

Limitations: In general, Aramex utilizes the services of transportation providers, such as airlines, instead of maintaining heavy assets itself. The company also leases the majority of its vehicles (although it does maintain a small fleet of its own). Aramex also sub-contracts the pickup and delivery of express packages to local companies in certain markets – most notably India. At present, our fuel consumption calculations (from which emissions are derived) include only fuel used for our owned and leased vehicles.
Moreover, we actively measure our scope 3 emission which account for emissions that take place outside of our company as a direct result of our operations.

Data Measurement Techniques: Unless otherwise stated, indicators provide global coverage, subject to the reporting boundaries and limitations outlined above. The precision of different indicators may vary, however. For example, the company already has in place strong management and information systems for financial and human resources data, which leads to greater accuracy in these areas. Data measurement necessarily involves some level of estimation; wherever estimations occur, we have provided an explanation, including the level of accuracy and approach to data collection used to produce the relevant indicator.

Materiality Table

Feedback: We welcome your feedback and encourage comments from our readers. Please direct any communication to: raji.hattar@aramex.com